FAQs

Location

Where is the Hotel?

The hotel is located next to London Southend Airport and Airport retail park. 77 Eastwoodbury Crescent, Southend-on-Sea. SS2 6XG

 

What is the postcode for the hotel?

SS2 6XG

 

What is the nearest Airport?

London Southend Airport (SEN, LON-SEN). This is just a short 250 meter walk from the hotel

 

What is the nearest Train Station?

Southend Airport – just a short walk 300 meters from the hotel


Rooms & Accommodation

What room types do you have?

Holiday Inn Southend has well-appointed guestrooms to offer you a great night's sleep with several room types to suit your needs including spacious executive rooms, interconnecting family rooms, our 4 Superior Rooms, with all the comforts you could want.

All of our guestsrooms offer:

• Complimentary Wireless internet access

•Air conditioning

•LCD flat screen TV

•Laptop safe

•Holidreamer beds

•Hairdryer

•Iron with board

•Bath and Shower

•Tea and coffee making facilities

 

Standard Rooms

Double and twin rooms available

 

Family rooms

Double bed with a sofa bed which is suitable for 1 older child or 2 younger children

 

Executive Rooms

Larger LCD flatscreen TV, king size beds, rain shower, mini bar, bath robes & higher standard of room aminities, fixtures and fittings.

 

Accessible Rooms

Larger rooms with wet room bathrooms - with roll in shower and support rails, distress alarms by the bed and in the bathrooms, fire alarm pillow shakers and fire alarm beacon for partially sighted and hearing impaired.

 

Superior Rooms

Much larger rooms with a superking bed, living room space, 46” LCD TV, His and hers twin sink bathroom with large bath and separate shower cubical. Ideal to impress for honeymoons or VIP visitors.

 

How many people can stay in one room?

Up to 2 adults in a standard room and 1 child in a ‘Zbed’. (subject to availability and booking in advance). Fee applies for Z Bed.

2 Adults and 1 child in a family room (small sofa-bed)

 

What are the standard check-in and check-out times of the hotel?

Check-in is from 2pm

Check-out is 10am

 

Do you provide a service for late check-out?

Late check-out is subject to availability. Fee applies. Please contact the front desk for more details.

 

Do you provide a service for early check in?

Early check in is subject to availability. Fee applies. Please contact the front desk for more details.

 

Do you have rooms with a bathtub?

All rooms have a bath and shower except the accessible rooms which have a wet room shower

 

Do you have non-smoking rooms?

All bedrooms and public areas are non smoking. A smoking area is available outside the entrance of the hotel where there are benches and cigarette bin

 

Do you have accessible rooms?

The hotel has 7 accessible rooms. 3 of these rooms also have interconnecting rooms for a career if needed


General

What are the check-in/out times?

Check-in is from 2pm

Check-out is 10am

 

What age do you class as children for Hotel purposes?

Holiday Inn ‘Kids Stay & Eat Free’ Programme, by which children under the age of 13 years are offered:

• Breakfast free of charge from the Breakfast at Holiday Inn standard menu

• Free lunch and dinner taken from a child menu, when accompanied by at least one adult taking at least one main course from a full-priced table d'hote or à la carte menu

• Free accommodation when sharing their parents’ room

 

Is there a safety deposit box available at the hotel?

No. All bedrooms have a safe

 

Is email service available at the hotel?

The hotel has 2 PC’s for guest use available on the 4th floor lounge.

 

Who do I speak to with a question on my reservation?

Please email reservations@hisouthend.com if your email requires a response outside of normal office hours you can email frontoffice@hisouthend.com

Is there car parking at the hotel?

The hotel has a car park in front and an overflow carpark adjacent with over 300 spaces in all available. The car park entrance is situated at the rear of the hotel. The car park is owned and operated by London Southend Airport and there is a charge applicable. For guests staying at the hotel we have concessionary rates for overnight parking. Using the restaurant or bar with a minimum £5 spend is free for 3 hours. The overnight parking fee is £7.50 for hotel guests and £17.50 for non-residents. If you are attending a conference or event at the hotel parking is free.

Please collect a ticket on entry to the car park and present to reception when leaving the hotel for validating and concessionary rates for parking.

 

Do you have cot beds?

We have a few Graco travel cots and advanced booking is advised to availability

Do you provide high chairs?

Yes

Do you accept Tesco clubcard vouchers?

No

 

What happens if I need to cancel my booking?

Please contact reservations@hisouthend.com or if you booked via a third party contact your booking partner.

 

What do I do if I have a special request?

Please contact reservations@hisouthend.com

 

How can I book an event?

Please contact events@hisouthend.com or call 01702 209086

 


Food & Dining

What options for dining are there in the Hotel?

1935 Rooftop Restaurant & Bar is open for Breakfast, lunch and dinner 7 days a week. Serving traditional British food with a modern twist. A copy of the menu can be found on the 1935 Rooftop Restaurant web pages. We also have room service available in the bedrooms

 

Do I need to book for dinner?

Bookings for 1935 Rooftop Restaurant is always advisable but not always necessary. You can book online via our restaurant Diary application on our website or call 0845 092 1935

 

Do you cater for special dietary requirements?

We do cater for dietary requirements a selection of vegetarian food is on our menu, we can cater for other requirements on request and please ask our server who can liase with the chef to make something not on the menu if available.

 

Is a special menu available for children?

Yes we do have a children’s menu

 

Do you have 24 hour room service?

Yes we do have a 24 hour room service menu with limited items available between 11pm and 6am


Business Travel

Can I connect my laptop in the room?

Yes – the hotel has Wi-Fi available throughout the whole hotel and is available free of charge to all guests.

 

Do you offer special corporate rates to companies?

Yes – for bedroom requirements of 50 Room nights or more per year, please contact our Sales Manager Duncan Burdorf on 01702 209094 or 07738  426524 and email salesmgr@hisouthend.com

Contact Us

Holiday Inn Southend, 77 EastWoodbury Crescent, Southend-on-Sea, Essex, SS2 6XG, UK
Hotel Direct
01702 543 001
24 Hour Reservations
01702 543 001